A collection of common questions & issues and how to solve them.

Please always check if there is an update available for MOONVALE on Google Play Store / iOS App Store . Most likely your problem has already been solved!


⚠️ My Chats have vanished

We are currently investigating the issue and will provide an update as soon as the issue is found and resolved.

Hotfix if you don’t want to wait: 
Reset the episode in the game settings (be careful, do not delete the account). You can access the settings at the top left of the chat overview.

My game doesn't continue. What do i have to do?

A small red dot shows you what to do next. This usually takes you to the minigames or to the chat overview.
If this is not the case, please do the following:

  1. Open Moonvale
  2. Go to the “Apps” tab and select the phone app. Type “#01” in the field and call
  3. Send us a screenshot of the window as well as a short description of your problem in text form to


I made a purchase but didn't receive the item.

In 99% of all cases this happens because Google / Apple canceled or declined your purchase for some reason. Good news is that they will automatically refund your money. Generally speaking you can simply try to purchase the item again. If you’re in doubt you can always check your Google Payment History. Only successful transactions will be listed there.

If for some reason the purchase is listed in your Google Payment History but you didn’t receive the goods, please tap on the purchase and look for the GPA number (GPA.XXXX-XXXX-XXXX-XXXXX) and send us an email including the GPA Number to – we will look into your case!

// Duskwood Code

Where can I enter my Duskwood code?

As the story progresses you will be asked for your name. This will open a window where you can also enter your Duskwood code.

⚠️ If you have not entered your code here, you will not have another opportunity to do so!

You haven’t entered your code here and would like to enter a code later? Then reset your game in the game settings under “Reset Episode”. You will be asked to enter the Duskwood code again at the relevant point in the game.

I lost my Duskwood code. What can I do?

Unfortunately we cannot restore your code. If you have lost your code, complete Duskwood again to generate a new code.

If your problem is not listed above please send us an email including a description of your problem to

⚠️ Please keep in mind the team can not recover lost Duskwood-Codes, savegames or achievements!