{"id":33750,"date":"2025-02-17T17:02:12","date_gmt":"2025-02-17T17:02:12","guid":{"rendered":"https:\/\/everbytestudio.com\/perguntas-frequentes-e-suporte-da-moonvale\/"},"modified":"2025-11-23T21:53:28","modified_gmt":"2025-11-23T21:53:28","slug":"perguntas-frequentes-e-suporte-da-moonvale","status":"publish","type":"page","link":"https:\/\/everbytestudio.com\/pt-pt\/perguntas-frequentes-e-suporte-da-moonvale\/","title":{"rendered":"Perguntas frequentes e suporte da Moonvale"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#202125″ background_image=”https:\/\/everbytestudio.com\/wp-content\/uploads\/2021\/05\/Duskwood-FAQ-Background-1-scaled.jpg” background_size=”initial” background_position=”top_center” width=”100%” max_width=”100%” module_alignment=”center” custom_padding=”60px|0px|100px|0px|false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||50px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#bdbdbe” header_font=”|700|||||||” header_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

Suporte e perguntas frequentes da MOONVALE<\/h1>\n

<\/p>\n

Uma cole\u00e7\u00e3o de perguntas e problemas comuns e como resolv\u00ea-los.<\/em><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Perguntas populares” url=”#popular” use_icon=”on” font_icon=”w||divi||400″ icon_color=”#e0cab9″ image_icon_width=”40px” _builder_version=”4.16″ _module_preset=”default” header_text_align=”center” header_text_color=”#bdbdbe” background_color=”RGBA(0,0,0,0)” custom_margin=”||||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_css_blurb_title=”margin-top: -20px;” icon_font_size=”40px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Savegame & Progresso do jogo” url=”#savegame” use_icon=”on” font_icon=”||divi||400″ icon_color=”#e0cab9″ image_icon_width=”40px” _builder_version=”4.16″ _module_preset=”default” header_text_align=”center” header_text_color=”#bdbdbe” background_color=”RGBA(0,0,0,0)” custom_margin=”||||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_css_blurb_title=”margin-top: -20px;” icon_font_size=”40px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Pagamento” url=”#payment” use_icon=”on” font_icon=”||divi||400″ icon_color=”#e0cab9″ image_icon_width=”40px” _builder_version=”4.16″ _module_preset=”default” header_text_align=”center” header_text_color=”#bdbdbe” background_color=”RGBA(0,0,0,0)” custom_margin=”||||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_css_blurb_title=”margin-top: -20px;” icon_font_size=”40px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” min_height=”450px” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”popular” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#e0cab9″ header_text_color=”#EDF000″ header_font_size=”35px” header_2_text_color=”#ffc289″ header_2_font_size=”23px” custom_margin=”||-2px|||” custom_padding=”23px||26px|||” global_colors_info=”{}”]<\/p>\n

\/\/ \u00daLTIMAS INFORMA\u00c7\u00d5ES<\/strong><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

Verifique sempre se h\u00e1 uma atualiza\u00e7\u00e3o<\/strong> dispon\u00edvel para MOONVALE<\/strong> na Google Play Store<\/a>\/iOS App Store<\/a>. Muito provavelmente o seu problema j\u00e1 foi resolvido!<\/p>\n

[\/et_pb_text][et_pb_text module_id=”savegame” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#e0cab9″ header_text_color=”#e0cab9″ header_font_size=”35px” header_2_text_color=”#e0cab9″ header_2_font_size=”23px” custom_margin=”||-2px|||” custom_padding=”23px||26px|||” global_colors_info=”{}”]<\/p>\n

\/\/ Perguntas populares<\/strong><\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#303134″ closed_toggle_background_color=”#303134″ icon_color=”#4f5052″ use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.23.4″ _module_preset=”default” toggle_text_color=”#FFFFFF” body_text_color=”#bdbdbe” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_toggle=”border: 1px solid #4F5052;||border-left: 5px solid #E0CAB9;||margin-top: -15px;” custom_css_open_toggle=”border: 1px solid #4F5052;||border-left: 1px solid #4F5052;” custom_css_toggle_icon=”content: %22%9243%22;||color: #4F5052;” border_color_all=”#4f5052″ box_shadow_style=”preset3″ box_shadow_vertical=”4px” box_shadow_blur=”5px” box_shadow_spread=”2px” box_shadow_color=”rgba(0,0,0,0.17)” global_colors_info=”{}”][et_pb_accordion_item title=”DISPLAY NONE” open=”on” icon_color=”#000000″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}” toggle_font=”|700|||||||” custom_css_main_element_last_edited=”off|desktop”][\/et_pb_accordion_item][et_pb_accordion_item title=”\u26a0\ufe0f Meus bate-papos desapareceram” icon_color=”#000000″ _builder_version=”4.23.4″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n

No momento, estamos investigando o problema e forneceremos uma atualiza\u00e7\u00e3o assim que o problema for encontrado e resolvido.<\/p>\n

<\/p>\n

Hotfix se voc\u00ea n\u00e3o quiser esperar:\u00a0
Redefina o epis\u00f3dio nas configura\u00e7\u00f5es do jogo (cuidado, n\u00e3o exclua a conta). Voc\u00ea pode acessar as configura\u00e7\u00f5es no canto superior esquerdo da vis\u00e3o geral do chat.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”N\u00e3o consigo baixar ou me conectar aos servidores.” icon_color=”#000000″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n

Caso seu download n\u00e3o inicie, tente estas solu\u00e7\u00f5es. Normalmente, um resolver\u00e1 o problema.<\/p>\n

<\/p>\n

1. Atualizar o Moonvale via Google Play \/ iOS App Store
<\/strong>Por favor, atualize seu Moonvale via Google Play Store<\/a>\u00a0\/\u00a0iOS App Store<\/a> para a vers\u00e3o mais recente.<\/p>\n

<\/p>\n

2.\u00a0 Espa\u00e7o vazio<\/strong>
Verifique se voc\u00ea tem pelo menos 900 MB de espa\u00e7o vazio restante no disco r\u00edgido interno do telefone.<\/p>\n

<\/p>\n

3. Permiss\u00f5es
<\/strong>O download requer permiss\u00f5es para poder gravar os dados no telefone. Para verificar as permiss\u00f5es do aplicativo:<\/p>\n

<\/p>\n

    \n
  1. No seu dispositivo Android<\/strong>, abra o aplicativo Configura\u00e7\u00f5es.<\/li>\n
  2. Toque em Apps<\/li>\n
  3. Toque na Moonvale<\/li>\n
  4. Toque em Permiss\u00f5es<\/strong>. Se uma permiss\u00e3o estiver desativada, o bot\u00e3o ao lado dela ficar\u00e1 cinza.<\/li>\n
  5. Por favor, ative manualmente as permiss\u00f5es e tente novamente<\/li>\n<\/ol>\n

    <\/p>\n

    \u00a04.Economia de dados
    <\/strong>Voc\u00ea pode tentar desativar o “Economia de dados”. Abra o app Config. do smartphone. Toque em\u00a0Rede e Internet<\/strong>\u00a0> Economia de dados<\/strong>. Desative<\/strong> a\u00a0Economia de dados. \u00a0<\/p>\n

    <\/p>\n

    5. WLAN \/ Dados M\u00f3veis<\/strong>
    ente mudar sua conex\u00e3o de Internet de Wireless para Mobile Data ou vice-versa e veja se isso faz alguma diferen\u00e7a. \u00a0<\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=”cloudsave” _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#e0cab9″ header_text_color=”#e0cab9″ header_font_size=”35px” header_2_text_color=”#e0cab9″ header_2_font_size=”23px” custom_margin=”||-2px|||” custom_padding=”23px||26px|||” global_colors_info=”{}”]<\/p>\n

    \/\/ CLOUD SAVE ERROR E PROGRESSO<\/strong><\/h2>\n

    [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”#303134″ closed_toggle_background_color=”#303134″ icon_color=”#4f5052″ use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#FFFFFF” body_text_color=”#bdbdbe” custom_margin=”||||false|false” custom_padding=”||||false|false” hover_enabled=”0″ custom_css_toggle=”border: 1px solid #4F5052;||border-left: 5px solid #E0CAB9;||margin-top: -15px;” custom_css_open_toggle=”border: 1px solid #4F5052;||border-left: 1px solid #4F5052;” custom_css_toggle_icon=”content: %22%9243%22;||color: #4F5052;” border_color_all=”#4f5052″ box_shadow_style=”preset3″ box_shadow_vertical=”4px” box_shadow_blur=”5px” box_shadow_spread=”2px” box_shadow_color=”rgba(0,0,0,0.17)” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”DISPLAY NONE” open=”off” icon_color=”#000000″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display: none;” global_colors_info=”{}” toggle_font=”|700|||||||” custom_css_main_element_last_edited=”off|desktop”][\/et_pb_accordion_item][et_pb_accordion_item title=”Estou recebendo um \u201cCloud Save Error\u201d. O que devo fazer?” icon_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_font=”|700|||||||” open=”off”]<\/p>\n

    O sistema de salvamento online ainda \u00e9 novo e pode apresentar alguns problemas ocasionais.<\/p>\n

    <\/p>\n

    Para receber ajuda, envie-nos um e-mail para mv-support@everbytestudio.com<\/strong><\/a> com as seguintes informa\u00e7\u00f5es:<\/p>\n

    <\/p>\n