{"id":33396,"date":"2024-05-23T15:45:25","date_gmt":"2024-05-23T15:45:25","guid":{"rendered":"https:\/\/everbytestudio.com\/assistance-et-faq-moonvale\/"},"modified":"2025-11-23T19:40:48","modified_gmt":"2025-11-23T19:40:48","slug":"assistance-et-faq-moonvale","status":"publish","type":"page","link":"https:\/\/everbytestudio.com\/fr\/assistance-et-faq-moonvale\/","title":{"rendered":"Assistance et FAQ MOONVALE"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#202125&Prime; background_image=\u00a0\u00bbhttps:\/\/everbytestudio.com\/wp-content\/uploads\/2021\/05\/Duskwood-FAQ-Background-1-scaled.jpg\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb60px|0px|100px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_6,1_6,1_6&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||50px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#bdbdbe\u00a0\u00bb header_font=\u00a0\u00bb|700|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Assistance et FAQ MOONVALE<\/h1>\n<p><\/p>\n<p><em>Une collection de questions et de probl\u00e8mes courants et comment les r\u00e9soudre.<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_6&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbQuestions fr\u00e9quemment pos\u00e9es\u00a0\u00bb url=\u00a0\u00bb#popular\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x77;||divi||400&Prime; icon_color=\u00a0\u00bb#e0cab9&Prime; image_icon_width=\u00a0\u00bb40px\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#bdbdbe\u00a0\u00bb background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_blurb_title=\u00a0\u00bbmargin-top: -20px;\u00a0\u00bb icon_font_size=\u00a0\u00bb40px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_6&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbProgression du jeu \/ Savegame\u00a0\u00bb url=\u00a0\u00bb#savegame\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe004;||divi||400&Prime; icon_color=\u00a0\u00bb#e0cab9&Prime; image_icon_width=\u00a0\u00bb40px\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#bdbdbe\u00a0\u00bb background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_blurb_title=\u00a0\u00bbmargin-top: -20px;\u00a0\u00bb icon_font_size=\u00a0\u00bb40px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_6&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbPaiement\u00a0\u00bb url=\u00a0\u00bb#payment\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe014;||divi||400&Prime; icon_color=\u00a0\u00bb#e0cab9&Prime; image_icon_width=\u00a0\u00bb40px\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#bdbdbe\u00a0\u00bb background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_blurb_title=\u00a0\u00bbmargin-top: -20px;\u00a0\u00bb icon_font_size=\u00a0\u00bb40px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb450px\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_id=\u00a0\u00bbpopular\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#e0cab9&Prime; header_text_color=\u00a0\u00bb#EDF000&Prime; header_font_size=\u00a0\u00bb35px\u00a0\u00bb header_2_text_color=\u00a0\u00bb#ffc289&Prime; header_2_font_size=\u00a0\u00bb23px\u00a0\u00bb custom_margin=\u00a0\u00bb||-2px|||\u00a0\u00bb custom_padding=\u00a0\u00bb23px||26px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>\/\/ DERNI\u00c8RES INFORMATIONS<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Veuillez toujours v\u00e9rifier si une mise \u00e0 jour est disponible pour <strong>MOONVALE<\/strong> sur <strong>\u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.everbytestudio.interactive.story.moonvale\" target=\"_blank\" rel=\"noopener noreferrer\">Google Play Store<\/a>\u00a0\/\u00a0<a href=\"https:\/\/apps.apple.com\/app\/id6472291033\" target=\"_blank\" rel=\"noopener noreferrer\">iOS App Store<\/a><\/strong> . Il y a de fortes chances que votre probl\u00e8me soit d\u00e9j\u00e0 r\u00e9solu !<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\u00a0\u00bbsavegame\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#e0cab9&Prime; header_text_color=\u00a0\u00bb#e0cab9&Prime; header_font_size=\u00a0\u00bb35px\u00a0\u00bb header_2_text_color=\u00a0\u00bb#e0cab9&Prime; header_2_font_size=\u00a0\u00bb23px\u00a0\u00bb custom_margin=\u00a0\u00bb||-2px|||\u00a0\u00bb custom_padding=\u00a0\u00bb23px||26px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>\/\/ QUESTIONS FR\u00c9QUEMMENT POS\u00c9ES<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#303134&Prime; closed_toggle_background_color=\u00a0\u00bb#303134&Prime; icon_color=\u00a0\u00bb#4f5052&Prime; use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb body_text_color=\u00a0\u00bb#bdbdbe\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_css_toggle=\u00a0\u00bbborder: 1px solid #4F5052;||border-left: 5px solid #E0CAB9;||margin-top: -15px;\u00a0\u00bb custom_css_open_toggle=\u00a0\u00bbborder: 1px solid #4F5052;||border-left: 1px solid #4F5052;\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbcontent: %22%9243%22;||color: #4F5052;\u00a0\u00bb border_color_all=\u00a0\u00bb#4f5052&Prime; box_shadow_style=\u00a0\u00bbpreset3&Prime; box_shadow_vertical=\u00a0\u00bb4px\u00a0\u00bb box_shadow_blur=\u00a0\u00bb5px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb2px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(0,0,0,0.17)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbDISPLAY NONE\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay: none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bb\u26a0\ufe0f Mes discussions ont disparu\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay: none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Nous \u00e9tudions actuellement le probl\u00e8me et fournirons une mise \u00e0 jour d\u00e8s que le probl\u00e8me sera trouv\u00e9 et r\u00e9solu.<\/p>\n<p><\/p>\n<p>Hotfix si vous ne voulez pas attendre :\u00a0<br \/>R\u00e9initialisez l&rsquo;\u00e9pisode dans les param\u00e8tres du jeu (attention, ne supprimez pas le compte). Vous pouvez acc\u00e9der aux param\u00e8tres en haut \u00e0 gauche de l&rsquo;aper\u00e7u du chat.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbJe ne peux pas t\u00e9l\u00e9charger ou me connecter aux serveurs.\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Si votre t\u00e9l\u00e9chargement ne d\u00e9marre pas, veuillez essayer ces solutions:<\/p>\n<p><\/p>\n<p><strong>1. Mettre \u00e0 jour Moonvale via Google Play \/ iOS App Store<\/strong> <br \/>Veuillez mettre \u00e0 jour votre Moonvale via <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.everbytestudio.interactive.story.moonvale\" target=\"_blank\" rel=\"nofollow noopener\">Google Play Store<\/a>\u00a0\/\u00a0<a href=\"https:\/\/apps.apple.com\/app\/id6472291033\" target=\"_blank\" rel=\"nofollow noopener\">iOS App Store<\/a> \u00e0 la derni\u00e8re version.<\/p>\n<p><\/p>\n<p><strong>2. Espace vide<\/strong> <br \/>Veuillez v\u00e9rifier s&rsquo;il vous reste au moins 900 MB d&rsquo;espace libre sur le disque dur interne de votre t\u00e9l\u00e9phone<\/p>\n<p><\/p>\n<p><strong>3. Autorisations<\/strong> <br \/>Le t\u00e9l\u00e9chargement n\u00e9cessite des autorisations pour pouvoir \u00e9crire les donn\u00e9es sur le t\u00e9l\u00e9phone. Pour v\u00e9rifier les autorisations de l&rsquo;application\u00a0:<\/p>\n<p><\/p>\n<ul>\n<li>Sur votre appareil Android, ouvrez l&rsquo;application Param\u00e8tres.<\/li>\n<li>Appuyez sur Applications<\/li>\n<li>Appuyez sur Moonvale<\/li>\n<li>Appuyez sur Autorisations. Si une autorisation est d\u00e9sactiv\u00e9e, le commutateur \u00e0 c\u00f4t\u00e9 sera gris.<\/li>\n<li>Veuillez activer manuellement les autorisations et r\u00e9essayer<\/li>\n<\/ul>\n<p><\/p>\n<p>\u00a0 <strong>4. \u00c9conomiseur de donn\u00e9es<\/strong> <br \/>Veuillez essayer de d\u00e9sactiver \u00ab\u00a0Data Saver\u00a0\u00bb ou de vous connecter \u00e0 un r\u00e9seau wifi domestique. Ouvrez l&rsquo;application Param\u00e8tres de votre t\u00e9l\u00e9phone. Appuyez sur\u00a0R\u00e9seau et Internet\u00a0&gt;\u00a0\u00c9conomiseur de donn\u00e9es. D\u00e9sactiver l&rsquo;\u00e9conomiseur de donn\u00e9es<\/p>\n<p><\/p>\n<p><strong>5. WLAN \/ Donn\u00e9es mobiles<\/strong> <br \/>Veuillez essayer de changer votre connexion Internet de Wireless \u00e0 Mobile Data ou vice versa et voyez si cela fait une diff\u00e9rence.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=\u00a0\u00bbcloudsave\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#e0cab9&Prime; header_text_color=\u00a0\u00bb#e0cab9&Prime; header_font_size=\u00a0\u00bb35px\u00a0\u00bb header_2_text_color=\u00a0\u00bb#e0cab9&Prime; header_2_font_size=\u00a0\u00bb23px\u00a0\u00bb custom_margin=\u00a0\u00bb||-2px|||\u00a0\u00bb custom_padding=\u00a0\u00bb23px||26px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>\/\/ CLOUD SAVE ERROR &amp; PROGRESSION DU JEU\u00a0<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#303134&Prime; closed_toggle_background_color=\u00a0\u00bb#303134&Prime; icon_color=\u00a0\u00bb#4f5052&Prime; use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb body_text_color=\u00a0\u00bb#bdbdbe\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; custom_css_toggle=\u00a0\u00bbborder: 1px solid #4F5052;||border-left: 5px solid #E0CAB9;||margin-top: -15px;\u00a0\u00bb custom_css_open_toggle=\u00a0\u00bbborder: 1px solid #4F5052;||border-left: 1px solid #4F5052;\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbcontent: %22%9243%22;||color: #4F5052;\u00a0\u00bb border_color_all=\u00a0\u00bb#4f5052&Prime; box_shadow_style=\u00a0\u00bbpreset3&Prime; box_shadow_vertical=\u00a0\u00bb4px\u00a0\u00bb box_shadow_blur=\u00a0\u00bb5px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb2px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(0,0,0,0.17)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_accordion_item title=\u00a0\u00bbDISPLAY NONE\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay: none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbJe re\u00e7ois une erreur \u201cCloud Save Error\u201d. Que dois-je faire ?\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p data-renderer-start-pos=\"5474\">Le syst\u00e8me de sauvegarde en ligne est encore nouveau, et il peut parfois rencontrer des probl\u00e8mes.<\/p>\n<p><\/p>\n<p data-renderer-start-pos=\"5574\">Pour obtenir de l\u2019aide, veuillez nous envoyer un e-mail \u00e0 <a class=\"_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _ymio1r31 _ypr0glyw _zcxs1o36 _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" title=\"mailto:mv-support@everbytestudio.com\" href=\"mailto:mv-support@everbytestudio.com\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">mv-support@everbytestudio.com<\/strong><\/a> avec :<\/p>\n<p><\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"5672\">Une capture d\u2019\u00e9cran du message d\u2019erreur<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"5715\">Une br\u00e8ve description du moment o\u00f9 l\u2019erreur est apparue et de ce que vous faisiez juste avant<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<p data-renderer-start-pos=\"5812\"><strong data-renderer-mark=\"true\">Ne d\u00e9sinstallez pas l\u2019application.<\/strong> Nous vous r\u00e9pondrons bient\u00f4t avec une proposition de solution.<\/p>\n<p><\/p>\n<p data-renderer-start-pos=\"5911\">Si de nombreux joueurs sont concern\u00e9s en m\u00eame temps, les d\u00e9lais de r\u00e9ponse peuvent \u00eatre plus longs. Dans ce cas, nous nous concentrons souvent d\u2019abord sur une solution technique afin de pouvoir publier une mise \u00e0 jour le plus rapidement possible. Si vous \u00eates concern\u00e9, v\u00e9rifiez d\u2019abord si une mise \u00e0 jour est d\u00e9j\u00e0 disponible.<\/p>\n<p><\/p>\n<p data-renderer-start-pos=\"6239\">\u00c0 l\u2019avenir, vous trouverez ici des solutions directes aux probl\u00e8mes et codes d\u2019erreur les plus fr\u00e9quents.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bb\u26a0\ufe0f Mes discussions ont disparu\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay: none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Nous \u00e9tudions actuellement le probl\u00e8me et fournirons une mise \u00e0 jour d\u00e8s que le probl\u00e8me sera trouv\u00e9 et r\u00e9solu.<\/p>\n<p><\/p>\n<p>Hotfix si vous ne voulez pas attendre :\u00a0<br \/>R\u00e9initialisez l&rsquo;\u00e9pisode dans les param\u00e8tres du jeu (attention, ne supprimez pas le compte). Vous pouvez acc\u00e9der aux param\u00e8tres en haut \u00e0 gauche de l&rsquo;aper\u00e7u du chat.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbMon jeu ne continue pas. Qu&apos;est-ce que je dois faire?\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Un petit point rouge vous indique la marche \u00e0 suivre. Cela vous am\u00e8ne g\u00e9n\u00e9ralement aux mini-jeux ou \u00e0 l&rsquo;aper\u00e7u du chat.<br \/>Si ce n&rsquo;est pas le cas, veuillez proc\u00e9der comme suit\u00a0:<\/p>\n<p><\/p>\n<ol>\n<li>Ouvrir le Val de Lune<\/li>\n<li>Acc\u00e9dez \u00e0 l&rsquo;onglet \u00ab Applications \u00bb et s\u00e9lectionnez l&rsquo;application t\u00e9l\u00e9phonique. <br \/>Tapez \u00ab #01 \u00bb dans le champ et appelez<\/li>\n<li>Envoyez-nous une capture d&rsquo;\u00e9cran de la fen\u00eatre ainsi qu&rsquo;une br\u00e8ve description de votre probl\u00e8me sous forme de texte \u00e0 <a href=\"mailto:mv-support@everbytestudio.com\">mv-support@everbytestudio.com<\/a><\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbSauvegardez votre progression, vos ressources et vos succ\u00e8s\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>\u26a0\ufe0f <i>Veuillez vous assurer d\u2019\u00eatre connect\u00e9 avec un compte Apple\/Google afin de lier votre progression \u00e0 Google Play Games \/ iOS Game Center.<\/i><\/p>\n<p><\/p>\n<p>Ouvrez les param\u00e8tres de Moonvale et appuyez en haut sur <b>Sauvegarder\/Charger la progression<\/b>, puis s\u00e9lectionnez la premi\u00e8re option pour <b>sauvegarder votre progression actuelle en ligne<\/b>.<\/p>\n<p><\/p>\n<p>Suivez les instructions \u00e0 l\u2019\u00e9cran pour finaliser la proc\u00e9dure.<\/p>\n<p><\/p>\n<p>Une fois votre compte li\u00e9, votre progression sera automatiquement sauvegard\u00e9e en ligne.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbRestaurer votre progression, vos ressources et vos succ\u00e8s\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>\u26a0\ufe0f <i>Veuillez vous assurer d\u2019\u00eatre connect\u00e9 sur votre appareil avec le m\u00eame compte Apple\/Google que celui utilis\u00e9 pr\u00e9c\u00e9demment pour sauvegarder votre progression en ligne.<\/i><\/p>\n<p><\/p>\n<p>Ouvrez les param\u00e8tres de Moonvale et appuyez en haut sur <b>Sauvegarder\/Charger la progression<\/b>, puis choisissez la deuxi\u00e8me option pour <b>charger une progression en ligne ant\u00e9rieure<\/b>.<\/p>\n<p><\/p>\n<p>Suivez les instructions \u00e0 l\u2019\u00e9cran pour finaliser la proc\u00e9dure.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbTransf\u00e9rez votre progression d\u2019un appareil \u00e0 un autre\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Pour transf\u00e9rer votre progression de jeu d\u2019un appareil \u00e0 un nouvel appareil, vous devez d\u2019abord lier votre progression et la t\u00e9l\u00e9charger dans le cloud.<\/p>\n<p><\/p>\n<p>Ouvrez les param\u00e8tres de Moonvale sur votre <b>ancien appareil<\/b> et appuyez en haut sur <b>Sauvegarder\/Charger la progression<\/b>, puis choisissez la premi\u00e8re option pour <b>sauvegarder votre progression en ligne<\/b> si ce n\u2019est pas d\u00e9j\u00e0 fait.<\/p>\n<p><\/p>\n<p>Une fois votre progression sauvegard\u00e9e en ligne, vous trouverez dans les param\u00e8tres de Moonvale l\u2019option pour <b>exporter votre progression de jeu<\/b>. Suivez les instructions \u00e0 l\u2019\u00e9cran pour finaliser la proc\u00e9dure.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=\u00a0\u00bbpayment\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#e0cab9&Prime; header_text_color=\u00a0\u00bb#e0cab9&Prime; header_font_size=\u00a0\u00bb35px\u00a0\u00bb header_2_text_color=\u00a0\u00bb#e0cab9&Prime; header_2_font_size=\u00a0\u00bb23px\u00a0\u00bb custom_margin=\u00a0\u00bb||-2px|||\u00a0\u00bb custom_padding=\u00a0\u00bb23px||26px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>\/\/ PAIEMENT<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#303134&Prime; closed_toggle_background_color=\u00a0\u00bb#303134&Prime; icon_color=\u00a0\u00bb#4f5052&Prime; use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb body_text_color=\u00a0\u00bb#bdbdbe\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_css_toggle=\u00a0\u00bbborder: 1px solid #4F5052;||border-left: 5px solid #E0CAB9;||margin-top: -15px;\u00a0\u00bb custom_css_open_toggle=\u00a0\u00bb border: 1px solid #4F5052;||border-left: 1px solid #4F5052;\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbcontent: %22%9243%22;||color: #4F5052;\u00a0\u00bb border_color_all=\u00a0\u00bb#4f5052&Prime; box_shadow_style=\u00a0\u00bbpreset3&Prime; box_shadow_vertical=\u00a0\u00bb4px\u00a0\u00bb box_shadow_blur=\u00a0\u00bb5px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb2px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(0,0,0,0.17)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbDISPLAY NONE\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay: none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbJ&apos;ai fait un achat mais je n&apos;ai pas re\u00e7u l&apos;article.\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Dans 99\u00a0% des cas, cela se produit parce que Google\/Apple a annul\u00e9 ou refus\u00e9 votre achat pour une raison quelconque. La bonne nouvelle est qu\u2019ils vous rembourseront automatiquement votre argent. D&rsquo;une mani\u00e8re g\u00e9n\u00e9rale, vous pouvez simplement essayer d&rsquo;acheter \u00e0 nouveau l&rsquo;article. En cas de doute, vous pouvez toujours v\u00e9rifier votre <a href=\"https:\/\/pay.google.com\/payments\">historique de paiement Google<\/a>. Seules les transactions r\u00e9ussies y seront r\u00e9pertori\u00e9es.<\/p>\n<p><\/p>\n<p>Si, pour une raison quelconque, l&rsquo;achat est r\u00e9pertori\u00e9 dans votre <a href=\"https:\/\/pay.google.com\/payments\">historique de paiement Google<\/a> mais que vous n&rsquo;avez pas re\u00e7u les marchandises, veuillez appuyer sur l&rsquo;achat et rechercher le <strong>num\u00e9ro GPA<\/strong> (GPA.XXXX-XXXX-XXXX-XXXXX) et envoyez-nous un e-mail incluant le num\u00e9ro GPA \u00e0 <a href=\"mailto:support@everbytestudio.com\">support@everbytestudio.com<\/a> &#8211; nous examinerons votre cas\u00a0!<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=\u00a0\u00bbpayment\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#e0cab9&Prime; header_text_color=\u00a0\u00bb#e0cab9&Prime; header_font_size=\u00a0\u00bb35px\u00a0\u00bb header_2_text_color=\u00a0\u00bb#e0cab9&Prime; header_2_font_size=\u00a0\u00bb23px\u00a0\u00bb custom_margin=\u00a0\u00bb||-2px|||\u00a0\u00bb custom_padding=\u00a0\u00bb23px||26px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>\/\/ Code du Bois de la Cr\u00e9puscule<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#303134&Prime; closed_toggle_background_color=\u00a0\u00bb#303134&Prime; icon_color=\u00a0\u00bb#4f5052&Prime; use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb body_text_color=\u00a0\u00bb#bdbdbe\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_css_toggle=\u00a0\u00bbborder: 1px solid #4F5052;||border-left: 5px solid #E0CAB9;||margin-top: -15px;\u00a0\u00bb custom_css_open_toggle=\u00a0\u00bb border: 1px solid #4F5052;||border-left: 1px solid #4F5052;\u00a0\u00bb custom_css_toggle_icon=\u00a0\u00bbcontent: %22%9243%22;||color: #4F5052;\u00a0\u00bb border_color_all=\u00a0\u00bb#4f5052&Prime; box_shadow_style=\u00a0\u00bbpreset3&Prime; box_shadow_vertical=\u00a0\u00bb4px\u00a0\u00bb box_shadow_blur=\u00a0\u00bb5px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb2px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(0,0,0,0.17)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbDISPLAY NONE\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay: none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbO\u00f9 puis-je saisir mon code Duskwood\u00a0?\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Au fur et \u00e0 mesure de l&rsquo;histoire, on vous demandera votre nom. Cela ouvrira une fen\u00eatre dans laquelle vous pourrez \u00e9galement saisir votre code Duskwood.<\/p>\n<p><\/p>\n<p>\u26a0\ufe0f Si vous n&rsquo;avez pas saisi votre code ici, vous n&rsquo;aurez pas d&rsquo;autre opportunit\u00e9 de le faire !<\/p>\n<p><\/p>\n<p>Vous n&rsquo;avez pas saisi votre code ici et souhaitez en saisir un plus tard ? R\u00e9initialisez ensuite votre jeu dans les param\u00e8tres du jeu sous \u00ab\u00a0R\u00e9initialiser l&rsquo;\u00e9pisode\u00a0\u00bb. Il vous sera demand\u00e9 de saisir \u00e0 nouveau le code Duskwood au moment appropri\u00e9 du jeu.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbJ&apos;ai perdu mon code Duskwood. Que puis-je faire?\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bb|700|||||||\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Malheureusement, nous ne pouvons pas restaurer votre code. Si vous avez perdu votre code, compl\u00e9tez \u00e0 nouveau Duskwood pour g\u00e9n\u00e9rer un nouveau code.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Si votre probl\u00e8me n&rsquo;est pas r\u00e9pertori\u00e9 ci-dessus, veuillez nous envoyer un e-mail comprenant une description de votre probl\u00e8me \u00e0 <a href=\"mailto:mv-support@everbytestudio.com\">mv-support@everbytestudio.com<\/a><\/p>\n<p><\/p>\n<p>\u26a0\ufe0f Veuillez garder \u00e0 l&rsquo;esprit que l&rsquo;\u00e9quipe ne peut pas r\u00e9cup\u00e9rer les codes, sauvegardes ou succ\u00e8s de Duskwood perdus\u00a0!<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Assistance et FAQ MOONVALEUne collection de questions et de probl\u00e8mes courants et comment les r\u00e9soudre.\/\/ DERNI\u00c8RES INFORMATIONSVeuillez toujours v\u00e9rifier si une mise \u00e0 jour est disponible pour MOONVALE sur \u00a0Google Play Store\u00a0\/\u00a0iOS App Store . Il y a de fortes chances que votre probl\u00e8me soit d\u00e9j\u00e0 r\u00e9solu !\/\/ QUESTIONS FR\u00c9QUEMMENT POS\u00c9ESNous \u00e9tudions actuellement le probl\u00e8me [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-33396","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Assistance et FAQ MOONVALE - Everbyte<\/title>\n<meta name=\"description\" content=\"Avez-vous besoin d&#039;aide avec le jeu mobile Moonvale? Visitez notre page d&#039;assistance et FAQ pour trouver des r\u00e9ponses \u00e0 tous les probl\u00e8mes courants\u00a0!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/everbytestudio.com\/fr\/assistance-et-faq-moonvale\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistance et FAQ MOONVALE - Everbyte\" \/>\n<meta property=\"og:description\" content=\"Avez-vous besoin d&#039;aide avec le jeu mobile Moonvale? 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